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Our pursuit of excellence crosses all areas. Each department has developed and adapted its own set of Five Star Service Guarantees. So, it is true when we say every business, every employee, every day delivers the highest level of customer service in the industry. We guarantee our customers the following for all standard curiosity and legal paternity casework:
1. Availability 24 hours a day, 7 days a week
2. Responses to e-mail inquiries within 24 hours
3.Accurate online account information
4. Accuracy greater than or equal to 99.9% when the tested man is the biological father of the child/person in question
5. Accuracy of 100% when the tested man is not the biological father of the child/person in question
If you would like to speak with a customer service representative to discuss your case or if you have specific questions, please call our offices toll-free across Canada and the United States at: (877) 404-4363.
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